IMPORTANT DISCLAIMER: These statements have not been evaluated by the Food Standards Agency. The NAD+ Gold products and services are intended only for maintaining and encouraging a healthy lifestyle and are not to be used for diagnosis, cure, management, preventions, or treatment of any disease or condition. Always consult a healthcare professional before using any dietary supplement, particularly if pregnant, breastfeeding, or on medication. Do not exceed the recommended daily dose. Keep away from children. Supplements should not replace a varied diet and healthy lifestyle.
Refund policy
Customer Satisfaction
We value your business and strive for your complete satisfaction. If something isn’t right with your purchase, please review our guidelines below.
Eligibility and Time Frame
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You have 30 days from the date of purchase to request a return or refund. After 30 days, we cannot offer a full refund or exchange.
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Items must be unused, in the original condition, and include the original packaging.
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Gift cards cannot be returned.
Reasons for Return or Refund
You may ask for a refund within the 30‑day window if:
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You did not receive the product or service ordered.
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The product or service received does not match its description.
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The product or service is defective or malfunctioning.
Documentation Required
Please provide a receipt or proof of purchase when requesting a return or refund.
Partial Refunds
Partial refunds may be considered for:
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Items returned in a condition different from how they were received, including damage or missing parts not due to our error.
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Items returned after the 30‑day period (though acceptance is not guaranteed).
Non‑Returnable Items and Conditions
Once products are opened, used, or the packaging has been tampered with, they cannot be returned or cancelled. Because these products meet high safety standards and cannot be reused, we encourage you to verify your product selection, quantity, subscription options (if applicable), and shipping address before confirming payment. Returned items may be compromised in transit, and therefore cannot be resold or reused.
Exchanges
Only items that are faulty or damaged are eligible for exchange. To arrange an exchange for the same item, email sales.nadplusgolduk@pm.me and send the item to:
14-16 Balls Road, Prenton CH45 3RE.
Shipping for Returns
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Returns should be sent to: 14-16 Balls Road, Prenton CH45 3RE.
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You are responsible for return shipping costs; these costs are non‑refundable.
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Shipping times for exchanged products may vary based on your location.
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If sending a high-value item, consider using a trackable service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Exclusions
Refunds are not available for:
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Products or services that have been used, damaged, or altered by the customer.
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Purchases made through third-party retailers.
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Products or services purchased more than 30 days before the refund request.
Policy Updates
We reserve the right to change this policy without prior notice. Please check back periodically for any updates.
Contact
If you have questions about refunds, returns, or need assistance before making a purchase, please contact our support team at sales.nadplusgolduk@pm.me